Refund Policy

Last updated: June 22, 2026

30-Day Free Trial

At Silky Apple, we want you to evaluate our desktop apps before purchasing. SilkySnip for Windows offers a 30-day trial through the Microsoft Store. Trial and purchase terms for other products are displayed by their applicable checkout provider.

Our Purchase Policy

SilkySnip for Windows purchases are processed by Microsoft. Refund eligibility and requests are handled under the Microsoft Store terms and applicable law. For macOS and other externally processed purchases, review the checkout provider's terms shown during purchase and contact our support team if you experience a billing error.

Exceptions and Statutory Rights

For a Windows Microsoft Store purchase, use Microsoft's app refund guidance. For an externally processed purchase or a billing error, contact our support team at techsupport@silkyapple.com with your order number.

Statutory Rights: Your payment provider depends on the product and platform. Microsoft processes SilkySnip for Windows purchases; eligible external purchases may be processed by Paddle or another provider identified at checkout. Where provider terms or this policy conflict with mandatory local consumer law, the applicable law prevails.